In this episode of The HR Digi Podcast, Anna Carlsson starts with a question raised during a client workshop: why aren’t HR system vendors delivering the AI their customers need?
Sometimes it comes down to priorities. Sometimes the problem runs deeper. Older technology can make it difficult to build AI into the platform’s core, where it needs to work with your data and workflows. An impressive demonstration doesn’t tell you whether that functionality will work in your organisation.
Anna explores the gap between AI promises and what customers can actually use, drawing on market research and her own conversations with HR teams. She explains why a product roadmap should never be mistaken for a delivered feature, and what to ask when a vendor says their AI is ready.
The conversation also covers what the demo rarely shows: how your HR data is handled, who is accountable when AI gets it wrong, and what the solution will cost over time.
You’ll hear three questions to ask your vendor, how to challenge the supplier you already have, and what to look for when choosing your next HR system.
For HR leaders who want to look beyond the feature list and understand whether their vendor can deliver — today and in the years ahead.
